Privacy Policy

1. Information we collect

When you submit an inquiry, we may collect the information you provide, including your name, work email, company, country or region, product or solution interest, project details, source page and any attachment you choose to upload.

Basic technical information may also be processed by WordPress, hosting, security, caching, form or other installed website services to operate and protect the site. This may include IP address, browser information, request time and error or security logs.

2. How we use information

We use inquiry information to understand your request, respond to product or solution questions, evaluate technical requirements, prepare quotations, coordinate samples or documents, and maintain appropriate business records. We do not use submitted project files for an unrelated purpose.

3. Email handling

Website inquiries are routed to sales@bxaiot.com. The work email you provide may be used to reply to and follow up on the inquiry. Website system messages may use a domain-based sending address for delivery, but sales inquiries remain routed to the stated sales inbox.

4. Attachments

If you upload drawings, specifications or other files, they are handled for the purpose of evaluating the requested product or solution. Do not upload passwords, payment-card data, government identification or other unnecessary sensitive information.

5. Retention

Information is retained only for as long as reasonably needed for the inquiry, follow-up, technical or commercial records, legal obligations, dispute prevention and website security. Retention may vary with the nature and status of the business request.

6. Service providers and transfers

The website may rely on hosting, email delivery, security, caching, form and other technical providers that process limited data to provide their services. Information may be processed in locations where these providers operate, subject to their applicable safeguards and terms.

7. Cookies and similar technologies

The site and installed services may use cookies or similar storage that is necessary for website operation, security, session handling, performance or enabled features. The exact behavior may change as website services are configured; this policy does not claim that the site is cookie-free.

8. Your choices

You may ask about, correct or request deletion of inquiry information, subject to legal, security and legitimate record-keeping needs. You may also choose not to provide optional information or attachments, although this can limit our ability to evaluate a project.

9. Contact

For privacy questions concerning this website, contact sales@bxaiot.com.

10. Policy changes

We may update this policy when the website, forms, service providers or legal requirements change. The updated date shown above indicates the current website edition.